ac3655 Terms and Conditions

1.1 Scope of Agreement

These terms and conditions apply to all services, games, promotional offers, and other activities on the ac3655 platform. Accessing the platform, creating an account, or playing any game constitutes acceptance of these terms.

Our Privacy Policy and Responsible Gaming Policy are also an integral part of these terms. It is important to read these documents together.

1.2 Description of Services

ac3655 is an online gaming platform offering slots, live casino, sports betting (including cricket), fishing games, and other game categories. We use SSL encryption and advanced security technology to keep members' information and transactions secure.

1.3 Language and Communication

ac3655 provides all communication in Bengali for Bangladeshi members. Our 24/7 live chat support operates entirely in Bengali. In the event of any legal dispute or interpretation, this Bengali version shall be considered the authoritative text.

2.1 Registration Eligibility

To open an account on ac3655, the following conditions must be met:

• You must be at least 21 years old (for those aged 21 and above only).
• You are creating the account in your own name and for yourself.
• All information you provide is true, accurate, and complete.
• You do not have an existing account on ac3655, nor has one been closed previously.
• Online gaming is not legally prohibited in your area.

2.2 One Person, One Account

Each person may hold only one account. Creating multiple accounts is strictly prohibited. If multiple accounts are detected, all accounts will be closed and all associated bonuses will be forfeited.

2.3 Accuracy of Information

It is your responsibility to keep the information provided at registration accurate. If any information changes, notify our support team immediately. ac3655 reserves the right to close accounts and suspend withdrawals if incorrect or false information is provided.

2.4 Password and Security

It is your responsibility to keep your account password confidential. Do not allow anyone else to access your account. If you suspect unauthorized access to your account, contact our live chat immediately.

3.1 KYC Process

ac3655 follows a Know Your Customer (KYC) policy. At any time, we may ask you to submit documents for identity verification. These may include:

• A copy of your National ID Card (NID) or passport.
• Proof of address documents (utility bill or bank statement).
• Payment method verification details (bKash, Nagad, etc.).

3.2 If Verification Is Not Completed

Withdrawals may be on hold until the verification process is complete. We have the right to restrict accounts if the required documents are not submitted. This is done for the protection of members.

4.1 Deposit Rules

The following payment methods are accepted for deposits on ac3655: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳300 (for each method).

Deposits are generally processed instantly. For any delays, please contact our 24/7 live chat.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 1 hour. Withdrawal methods are the same as deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer.

• Your account must be verified at the time of withdrawal.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be restricted if active bonus wagering requirements have not been met.
• If fraud is suspected, a withdrawal may be delayed pending investigation.

4.3 Payment Method Summary

4.4 Own Account Policy

Deposits and withdrawals must be made from an account or number registered in your own name. Using a third-party account is strictly prohibited and may result in account closure.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. Bonus examples:

• ৳1,000 deposit → ৳1,000 bonus → total balance ৳2,000
• ৳32,000 deposit → ৳15,000 bonus → total balance ৳47,000

To claim the bonus, any promotional code (if applicable) must be entered before making the first deposit. The welcome bonus applies only once per member.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15x (15 times the bonus amount). This means that if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. Bonus funds cannot be withdrawn before the wagering requirement is met.

Some games may contribute less toward meeting the wagering requirement. Please ask our live chat for specific details.

5.3 General Bonus Terms

• Bonuses must be used within a specified time period after they are credited (as stated in each offer).
• Bonus balances cannot be withdrawn directly.
• If bonus abuse or fraud is detected, the bonus will be cancelled.
• Using multiple bonuses at the same time is generally not possible unless specifically stated in the offer.
• ac3655 reserves the right to modify, suspend, or cancel bonus offers at any time.

6.1 VIP Tiers

ac3655 has five VIP tiers, each with weekly cashback benefits:

6.2 VIP Tier Advancement

Through regular play, you can advance to higher VIP tiers. Tier reviews are conducted automatically based on your activity and playing patterns. Cashback is paid out regularly each week.

6.3 VIP Benefit Terms

• Cashback is added to your account on a weekly basis.
• Cashback may have its own wagering requirements, which will be stated in each offer.
• VIP benefits are personal and non-transferable.
• If an account is temporarily inactive, the VIP tier may be reviewed.

7.1 Fair Play Policy

ac3655 uses technology from trusted and certified software providers to ensure fair play. Our platform features games from leading providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers use Random Number Generator (RNG) technology, which keeps game outcomes completely random and impartial.

7.2 Technical Errors

If a technical error results in an abnormal outcome or payment, ac3655 reserves the right to review and, if necessary, void that transaction. In such situations, we will notify the relevant member.

7.3 Internet Connection and Responsibility

ac3655 will not be held responsible for any issues with a game or bet caused by an internet disconnection. However, if the bet information is correctly recorded in the server, it will be settled accordingly.

8.1 List of Prohibited Activities

• Creating or operating multiple accounts.
• Abusing bonuses or attempting to artificially meet wagering requirements.
• Exploiting any game vulnerability or bug to gain an unfair advantage.
• Using automated software, bots, or scripts.
• Using a third-party account or payment method.
• Using the platform for money laundering or illegal fund transfers.
• Collusion (gaining an unfair advantage by conspiring with other players).
• Spreading false information about the platform or other members.
• Misconduct or making threats toward platform staff.

9.1 Closure by ac3655

ac3655 may suspend or permanently close an account without notice in the following circumstances:

• If any violation of the terms and conditions occurs.
• If fraud or illegal activity is suspected.
• If required verification documents are not submitted on time.
• Due to regulatory or legal requirements.

9.2 Closing Your Own Account

You can close your account at any time by contacting us via live chat. It is possible to withdraw verified funds before closing the account, however any bonus with an unfulfilled wagering requirement will be forfeited.

9.3 Self-Exclusion

As part of our responsible gaming policy, members may request self-exclusion for a specified period or permanently. For more details, please visit our Responsible Gaming page.

10.1 Data Collection & Use

ac3655 collects your personal information solely for the purposes of providing services, account verification, and security. We keep your information secure using SSL encryption technology.

To learn about our full data protection policy, please read the Privacy Policy page.

10.2 Sharing Information with Third Parties

We do not sell or commercially provide your personal information to third parties. However, limited information may be shared with trusted partners for payment processing, identity verification, or legal requirements.

10.3 Use of Cookies

ac3655 uses cookies on its website to improve your experience and ensure security. Cookies can be managed in your browser settings, however disabling cookies may limit certain services.

11.1 Our Commitment

ac3655 believes that gaming is for entertainment, not addiction. We encourage members to play responsibly and are committed to providing the necessary support.

11.2 Age Restriction

This platform is for those aged 21 and above only. If an underage account is identified, it will be closed immediately.

11.3 Limit-Setting Feature

Members can set the following limits at any time through live chat:

• Daily, weekly, or monthly deposit limits.
• Session time limits.
• Temporary break or permanent self-exclusion.

For more details, please visit our Responsible Gaming page.

12.1 Service Continuity

ac3655 strives to provide uninterrupted service at all times, however temporary disruptions may occur due to the following:

• Scheduled or emergency maintenance.
• Disruption of third-party services (internet, payment gateway).
• Natural disasters, cyber attacks, or other uncontrollable circumstances.

ac3655 will not be liable in such situations, but every effort will be made to restore the service as quickly as possible.

12.2 Liability for Gaming Losses

There are financial risks involved in online gaming. ac3655 will not be liable for any financial losses resulting from participation on the platform. Members play at their own discretion and with awareness of the risks involved.

12.3 Third-Party Content

Third-party game software is used on the ac3655 platform. The relevant game provider, not ac3655, is responsible for any technical faults or policy changes related to these games.

13.1 Right to Make Changes

ac3655 reserves the right to modify these rules and terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

13.2 Continued Use After Changes

Continued use of the platform after changes to the terms and conditions will be taken to mean that you have accepted the new terms. If you do not agree to the changes, please contact us to close your account.

14.1 Complaints Process

If you have a complaint, please first contact our 24/7 live chat. We generally try to resolve issues promptly. If the matter is not resolved via live chat, please send a detailed complaint by email.

14.2 Contact Information

Live Chat: Available 24/7 in Bengali — from the Support section of the platform

Email: [email protected]

14.3 Complaint Resolution Timeframe

We take all complaints seriously and give them due consideration. Complex matters may take some time to investigate, however we keep members informed of the progress of the process.